Refund policy
5R Outfitters Refund & Return Policy
Our goal is simple: If you're not proud to wear it, we want to make it right.
Returns
We want you to be completely satisfied with your purchase.
If you're not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
To qualify for a return:
- Item must be unworn and unused.
- Tags must still be attached (if applicable).
- Item must be in its original condition.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Custom or personalized products
- Limited edition products marked as Final Sale
- Gift cards
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We'll make it right as quickly as possible.
Exchanges
Need a different size or color?
Contact us within 30 days of delivery. Exchanges are subject to product availability.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days, depending on your financial institution.
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The product is defective
- The item was damaged during shipping
Contact Us
Questions about your return?
5R Outfitters
Email: support@5routfitters.com (or your preferred support email)
Website: www.5routfitters.com