Help & Questions

Have a question? We’re here to help! Below you’ll find answers to the most common questions about orders, shipping, sizing, returns, and more. If you don’t find what you’re looking for, reach out anytime—we’re happy to assist.

Orders & Processing

How long does it take to process my order?

Most 5R items are made-to-order and typically take 2–5 business days to be printed, embroidered, or prepared before shipping.

Can I change or cancel my order?

If your order hasn’t gone into production yet, we may be able to update or cancel it. Contact us as soon as possible at support@5routfitters.com.

What if I received the wrong item or something arrived damaged?

Email us within 7 days with your order number and a photo of the issue. We’ll replace it at no cost.

Shipping & Delivery

How long does shipping take?

Shipping typically takes:

• 5–10 business days within the U.S.

• Delivery times may vary during holidays or peak seasons.

Do you ship internationally?

At this time, we ship within the United States. International shipping may be added soon!

How can I track my order?

Once your order ships, you’ll receive a tracking link via email. You can check your order status anytime.

Sizing & Fit

How do I know what size to order?

All apparel listings include size charts. Because many items are made-to-order, we recommend checking measurements carefully before placing an order.

Do your hoodies run true to size?

Some styles run slightly small. If that applies, a fit note will be included in the product description recommending you size up.

Do youth items run slightly sheer?

Certain youth tees may appear slightly sheer in lighter colors due to fabric properties. This will always be noted in the description.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges on unworn, unwashed items within 30 days of delivery.
Full policy: See our Return Policy page.

Who pays for return shipping?

Customers cover return shipping for size or preference changes.
We cover return shipping for defective or incorrect items.

Can I exchange for a different size?

Yes! Email us and we will walk you through the exchange process.

Payment & Security

What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, and other secure options available at checkout.

Is my payment information secure?

Absolutely. All transactions are encrypted and processed through Shopify’s secure checkout system.

Gifts & Packaging

Can I send an order as a gift?

Yes! We do not include pricing inside packages. You can ship directly to the recipient.

Do you offer gift cards?

Gift cards will be available soon!

Product Care

How do I care for my 5R apparel?

For best results:

• Wash inside-out in cold water

• Tumble dry low or hang dry

• Do not iron directly on printed or embroidered designs

Are travel mugs dishwasher safe?

Most 5R mugs are dishwasher safe. Stainless steel tumblers should be hand-washed only to preserve the finish.

About 5R Outfitters

What does 5R stand for?

5R represents our family of five, rooted in western values and inspired by the barn, the arena, and the riders who live Bold. Brave. Boundless.

Still need help?

We’re here for you!

📧 support@5routfitters.com
We respond as quickly as possible, typically within 24 hours.